Arrival & departure

If you are travelling to Scotland from other parts of the UK: Travel is allowed between Scotland and England, Wales, Northern Ireland, the Channel Islands and the Isle of Man. Note: Your plans may still be affected if the area you’re travelling to or from has local restrictions in place.

International travel:  to find out the requirements for the country you are travelling from, please visit the Scottish Government’s COVID-19  international travel and managed isolation webpage.

Face coverings: By law, everyone aged 12 and over must wear a face covering, unless exempt, in most indoor public spaces.  Please visit the Scottish Government face covering legislation webpage.

 

 

Arrival

Check in and out is located at the Hilton Grand Vacations Lodge Reception & Information Office to the right of the Woodshed Bar.  Check-in time is from 4pm onwards.

The Lodge Reception & Information Office is open:

Monday – Thursday: 9am – 7pm; Friday: 9am – 8pm; Saturday & Sunday: 8am – 8pm

  • We would ask that only one person per lodge enter the reception to check in and social distancing measures are observed.
  • Lodge keys will be sanitised and placed in a sealed bag prior to issue.

Should you anticipate arriving outside the office hours shown above, please inform the Lodge Office as soon as possible so that alternative arrangements for key collection can be made.

Telephone: +44 (0)1479 811147
Email:

Grocery deliveries

Please do not plan grocery deliveries before 17:00 on your day of arrival as you will need to be in occupation to sign for your delivery.

Credit card pre-authorisation

It is HGV policy to ask for a credit card pre-authorisation for your stay. This card will be used as a guarantee for any additional expenses. A pre-authorisation to the minimum value of £100 will be held on the card presented for any extras incurred during your stay. 

After your departure, the release of pre-authorisation may take up to 14 business days to be reflected on your account.

Contact numbers

Contact numbers for the lodges are:
Lodges 1 – 9 inclusive: 01479 78030 + Lodge number (e.g. Lodge 1: 01479 780301)
Lodges 10 – 61 inclusive: 01479 7802 +Lodge number (e.g Lodge 10: 01479 780210)

Electricity & phone charges

Your charges for electricity, telephone calls and all other services will be added to your account and are payable on departure. Your account will be delivered to your lodge the night before departure and can be signed and returned along with your key to the Key Drop Box outside reception.

Departure

An Express check out system is now in operation. Your account will be delivered to your lodge the day before departure for your review and can be signed and returned along with your key to the Key Drop Box outside reception. The payment card provided at check in will be used to settle your account. More details can be found in your Welcome Pack.

Check out time is 10am

Please vacate your lodge by 10:00 on the day of departure. Lodge residents transferring to another lodge will be contacted by the lodge office team to arrange handover.

Linen & rubbish

On the day of departure, we would kindly ask if you could assist us by stipping your beds and placing all the linen and towels in the bags provided. Please also ensure that all rubbish is bagged and placed in the outside bins for collection and that the lodge is left as you found it.

Charges for dirty or damaged lodges

Additional charges will be levied in the event of any damage or where, following departure and in the opinion of the Management, any extraordinary cleaning of the lodge is found to be necessary due to the presence of pets, smoking, negligence etc.

Early checkout

Should you wish to check out early, please notify the Hilton Grand Vacations Lodge Office to ensure that your electricity meter is read and charges are calculated for your departure.

Lost keys

Please check that all keys are returned on departure. There is a charge of £100 for keys not returned to cover the cost of replacing the locks. This amount is refundable on the return of the keys to Hilton Grand Vacations at Coylumbridge within 14 days of departure.